IndianMaze

Over the long new year weekend, we were looking at old family photographs and videos. Apart from hundreds of other things, one thing that stuck me was the curiosity levels of the toddlers and kids. It is a common knowledge that kids ask a lot of questions (ask me, they are teenagers now and questions have not stopped) but what I observed that at a very young age they will continue to ask the same question till the time they understand the same. This led me to a comparison where how many times consumers ask the same question more than once or even complain more than once if at all. This has a new meaning for me as a leader of some sorts as I have a few people reporting to me just as much I report to others. Answers are not enough till the time they are well understood by others. Are consumers different? Makes you healthy means nothing. How has to be well understood. In hindsight we are all wiser. The key is for the foresight! In this context, I read in bried about a brief concept of ...

After the gloomy TV coverage that lasted full three days, we wanted to relax for a while and decided to have an evening out. My son was very quick to respond, " No five star, no crowded places, no food courts, no Connaught Place, no Karol Bagh...". I am left with the thought that how much quick learning happens amongst the youngsters. Absorption is immediate. My only hope is retention is not long lasting. This was also observed in a career counselling programme organised by a school on last Saturday and kids were clearly tarumatized by the exposure to terrorist attacks. One child said, "does it matter what I become? Life is very uncertain!" Another quipped "Why should we not become a politician to get rid of bad in society!" But for the intelligent counsellor who tackled these questions very effectively, kids would have taken wrong impressions and possibly started going down an undesirable path. What do parents do? Talk, talk and talk WITH the kids. Listen...