Professional hazard - air travel is certainly one of the hazards. Travelling is considered as one of the high stress activities. However, it also has an aura of glamor and glitz amongst loads of people. What are the bases of selection of a flight by an executive - usual ones - schedule - punctuality - comfort (seat width, pitch etc) - food - "service" (it is black box to put anything and everything in there) not spoken about ones - mileage points - incentives - smarter/attractive pursers/hostesses But is there any customer delight....... I met Alan M on a flight from Delhi to Mumbai and got chatting on availability of alchohol on Indian domestic flights. Since all flights are "dry", I asked him as to what is the reason for chosing Kingfisher? Alan smiled, and then actually burst out in a loud laughter. He asked " Do you really want to hear the truth?" "Of course" was the prompt response. Alan came to India for the first time in October last year ...
Moving on from the core theme of only consumers to a broader Indian complexity. An amazing country that can be challenging to understand due to its diversity - economically, socially, linguistically, racially and what not. Enjoy the THALI as they say....