Skip to main content

Spoilt for choice or paralysed by indecision

Last 20 years or so in Indian economy have been phenomenal not only in terms of economic growth but also

- removal of licence raj in general
- becoming adequate/surplus from a scarce economy (imports not withstanding)
- rise of brands, and
- rise of organised retail

Above all have transformed the consumer life and also the decision making. The choices have widened beyond comprehension and still not reached a saturation point.

My experiences over the last week(in Delhi) showed how spoilt we are with the choices available in various product categories.

Tea - earlier it was 3 products (leaf - 3/4 brands, dust - 1 brand and Darjeeling - 1 brand). Now 13 products (leaf, dust, darjeeling, green, flavoured, tea bags, instant, instant flavoured, iced, packaged, packaged flavoured, infused) and each with at least 6 brands and 2pack sizes.

Coffee - earlier 2 products (instant - 2 brands and filter - 1 brand). Now 10 products (instant, decaff, arabica, robusta, columbian, powder, granules, instant mix, cold, RTD) with a minimum of 3 brands for each

Aerated beverage - earlier 4 (cola - 2 brands, orange - 2 brands, lemonade - 2 brands and soda). Now 12 products (cola, orange, apple, lemonade clear, lemonade cloudy, real lemon, tonic, flavoured still, flavoured fizzy, fresh fruit and most in a diet version as well) and each with a minimum of 3 brands

If I restrict to only above 3 categories, decision making for me has moved from selecting 3 products out of 16 choices to now 3 products out of 194 choices (in the store I visited).

The sheer time taken has moved from a matter of 3 minutes to over 20 minutes now. Not to talk of other daily use products where the choices have become even more wide.

My estimate is that in a month I make a choice of 40 odd products out of a possible 10,000 choices.

So how do I cope up with this ; just buy the last brand if that was NOT DISSATISFYING or rely on a reliable company (not manufacturer) or recommendation made by someone.

Am I taking an informed decision - NO.

Am I being a good consumer - NO

I am paralysed to take a decision, more so when I go to a restaurant. Dosa is available in 15 combinations, Idli in 5, paratha in 12, and so on.

Oh God! either give me 48 hrs a day or LESS CHOICE.

and I am happy with Google.

Comments

Popular posts from this blog

Power of observation

Mr Topiwala observed his niece being very interested in dressing up. He engaged in a discussion and came to understand a pain point of large number of Indian women. Something that women are very passionate, possessive about and have a very strong emotional bond, almost unbreakable bond. He created a new product that solved a huge effort and a recurring problem. And this was a self sticking, in varying sizes and design and in colours preferred by women, red and maroon. Since its launch in 1985, the brand is a huge dominant one in the market. Almost synonymous with the category. Companies would envy such a dominance. Over the years many innovations were brought about like iodine enriched, dermatologically tested and many more. 'Shilpa' bindis. An amazing story of a dominant brand that solves a real problem through acute observation. Would love to know of more such stories. #bindingmachine   #observation   #consumerneed   #businessmaze   #indianmaze 204-1-20

The biggest concerns - how we tackle?

These days, there are two topics of discussion. One about the national security and issues related to it and second, economic scenario and its impacts on individuals (own and in the organisations they work in). Jobs are difficult to come by. Packages are not as great as they used to be. How do students in B schools etc tackle it: - toppers are more worried about how much money will they make - others are looking at beyond placement cells - companies that were shooed away till last year are being treated with great honour - some students have resorted to contacting their freinds, long lost uncles, relatives etc to seek a favour On talking to a few CXOs, it was clear that making contacts to seek favours actually works to the detriment of the candidate. They all agreed that people is the key concern for them to run a business. They clarify quickly that it is all about RIGHT PEOPLE. How many students are actually writing to the organisations specifically demonstrating how they can add val...

Are you ready?

Scaling up? How about doing it in a short time? How about when demand is much beyond your plans? How much is much? Let us look at how such enormous challenges have been met in a matter of a few weeks. India was found awefully incpacitated to meet the demand of masks, PPEs and sanitizers. Demand soared by 1000X (and perhaps even more). In a matter of under 8 weeks, we started manufacturing all three in reasonably required quantities. Adjacent skills were deployed. Licences granted at lightening speed. And by 12th week, we had more than enough capacity and stocks. So much that we are exporting all of the requirements to the needy across the world. And costs and prices have gone down by 3X if not more. Can you do a simulation of your business for such a scenario? How quickly can you pivot? It's an amazing case study of entire industry standing up to the challenge. #covidopportunities   #businessexpansion   #pivoting   #businessmaze