IndianMaze

Over the long new year weekend, we were looking at old family photographs and videos. Apart from hundreds of other things, one thing that stuck me was the curiosity levels of the toddlers and kids. It is a common knowledge that kids ask a lot of questions (ask me, they are teenagers now and questions have not stopped) but what I observed that at a very young age they will continue to ask the same question till the time they understand the same. This led me to a comparison where how many times consumers ask the same question more than once or even complain more than once if at all. This has a new meaning for me as a leader of some sorts as I have a few people reporting to me just as much I report to others. Answers are not enough till the time they are well understood by others. Are consumers different? Makes you healthy means nothing. How has to be well understood. In hindsight we are all wiser. The key is for the foresight! In this context, I read in bried about a brief concept of &qu

New year is the time for many thoughts for the year gone by and for the new year. These thoughts come as a jig saw puzzle and with no apparant connectivity now. How many times, we seem to connect the dots in hindsight. What did I gain last year: - joys of TED and you tube - use of twitter - fun of Linkedin - talks with kids on topics alien to me like psychology, cars, helicoptors, 9 types of cats etc - testing my nerves in dealing with people who are just opposite of me - pressure of the environmental conditions (economic, social and real environmental) - reduction in plastic consumption by more than 80% (thanks to persistent forced learning imparted by my son) What to I want to gain in the new year - art of dealing with idiots - exploring new management tools - looking with a new pair of eyes - doing more of PR - making notes of my thoughts more than now - travel to new places - meet more people who are different - try to meet all my past bosses (12 on the last count) - spend at least