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Questions, questions and more questions.....

Over the long new year weekend, we were looking at old family photographs and videos. Apart from hundreds of other things, one thing that stuck me was the curiosity levels of the toddlers and kids.

It is a common knowledge that kids ask a lot of questions (ask me, they are teenagers now and questions have not stopped) but what I observed that at a very young age they will continue to ask the same question till the time they understand the same. This led me to a comparison where how many times consumers ask the same question more than once or even complain more than once if at all.

This has a new meaning for me as a leader of some sorts as I have a few people reporting to me just as much I report to others.

Answers are not enough till the time they are well understood by others. Are consumers different? Makes you healthy means nothing. How has to be well understood.

In hindsight we are all wiser. The key is for the foresight!

In this context, I read in bried about a brief concept of "FEEDFORWARD" rather than feedback. Interesting, to say the least.

I will mull over it over the next few days and write more about it.

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