It was a usual day trip to another metro with early morning flight. The day did not start well and was feeling that I will miss my flight as morning scene at airports is busy, very busy.
Anyways, after taking shortcuts and faster than normal speed, I arrived at the airport and was pleasantly surprised to see very little crowd. Walking into the checking in counter, I observed most counters bereft of passengers. I asked, "light flight?". Her answer shocked me in the economic downturn environment - "I am not complaining, it is less work for me."
On the return the same evening, I arrived at the airport at the usual 75 minutes before flight and explored if I could take an earlier flight if available. The lady at the counter after punching in a few keys on computer responded; "I am sorry sir, usually you would have got it but thankfully after a long time we have flight going full. Why don't you rest in the business lounge as I see you came in the morning and must be tired."
The two emplyees make a stark contrast within the same organisation. I see that how impressive the service is with engaged employees and how don't care attitude puts of customers.
All's well that ends well!
Anyways, after taking shortcuts and faster than normal speed, I arrived at the airport and was pleasantly surprised to see very little crowd. Walking into the checking in counter, I observed most counters bereft of passengers. I asked, "light flight?". Her answer shocked me in the economic downturn environment - "I am not complaining, it is less work for me."
On the return the same evening, I arrived at the airport at the usual 75 minutes before flight and explored if I could take an earlier flight if available. The lady at the counter after punching in a few keys on computer responded; "I am sorry sir, usually you would have got it but thankfully after a long time we have flight going full. Why don't you rest in the business lounge as I see you came in the morning and must be tired."
The two emplyees make a stark contrast within the same organisation. I see that how impressive the service is with engaged employees and how don't care attitude puts of customers.
All's well that ends well!
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