IndianMaze

Getting to an elaborate shopping in 44 degrees Celsius is generally not my kind of an idea. Even more so when one is forced to be a host cum driver cum guide to guests from overseas. Yes, I was sulking but it turned out to be a great lesson. Well worth the sweat in hot and dry summer of Delhi. I was allotted to accompany my overseas relatives on a wedding shopping spree in India. Whats is the price of item A? What is the value of the same item A? This is a dilemma that is understood by quite a few businesses, for sure in India. India has a rule of law that prescribes a written price for most consumer items but there are still quite a few items that do not have prescribed prices (MRP as we know in India or RRP as known in many other countries). Also, services generally do not have the diktat to mention the prices in advance. The salesperson at the shop started to gauge the customer first. Looking at the dressing, style of speaking et al. I was thankfully sitting in a corner...

It is one culture that runs through the organisation. Why not? The leadership is same and they have same policies running across the company. Yes, mostly. Here comes the leadership at a level other than a leader. It is a tale of two newspapers from the same house. For ease I will call these as City News (CN) and City Business News (CBN). CN is the elder sibling by a few decades. So when started CN acted like the big brother and everyone assumed complete protection and support by the elder sibling. Alas, it was not the case. Younger sibling felt being taken for granted and undervalued. One day CBN challenged and decided to walk on own terms. The head of CBN decided, rebelling against the elder sibling, to have its own culture and behaviour. The result has been astounding. CN still runs the roost due to past legacy and still acts as a bully. CBN has set up a new team that is more passionate, customer service oriented, a better product and more disciplined. This young lea...